Meet Our Team.
The team at Monroe Village is the driving force behind progress and serving our residents and team members.
Let’s get to know one another. Just use the easy contact form or call 877-586-1552.
Jay is responsible for the overall leadership and direction of Monroe Village and Village Point. With 18 years’ experience in the senior living industry, he served as executive director at Meadow Lakes, leading the team through capital improvements totaling more than $20 million to enhance amenities and infrastructure campuswide. The initiative improved communication with residents, resident satisfaction, and demonstrated repeated survey excellence in assisted living and skilled nursing neighborhoods, including Advanced Standing recognition for the community’s assisted living option.
Jay graduated magna cum laude from Muhlenberg College with an A.B. in business administration/A.B. in economics, summa cum laude graduate from Temple University with an MBA in healthcare administration/M.S. in healthcare financial management, and licensed nursing home administrator in the Commonwealth of Pennsylvania and the State of New Jersey. His industry affiliations include chair of the Springpoint Human Resources Advisory Board, Springpoint Ethics Committee member, and advisory board member for the Jersey College School of Nursing’s Ewing, New Jersey, campus.
Nathan leads the sales and marketing efforts for Monroe Village and has been a part of the team for more than 15 years, including prior experience as marketing coordinator and senior sales counselor. Nathan’s focus has been to increase revenue, enhance amenities and floor plan offerings, strengthen relationships with prospective residents, improve levels of new resident satisfaction, and increase awareness of the campus.
Nathan holds a Bachelor of Science degree in business administration-healthcare management from Western Governors University and is a Springpoint Diversity, Equity, and Inclusion Committee member. He believes selling is a consultative process that requires understanding people and meeting them where they are to meet their needs. Nathan enjoys spending time with his spouse, who also works for Springpoint, and their dogs, Lilo and Kalea. His interests include gardening, sociology, history, travel, and design.
Paula has been with Monroe Village since 2017, bringing more than 20 years of healthcare-related experience to the position of sales counselor. She relishes the opportunity to educate people about the benefits and amenities available at a Life Plan Community; introducing the worry-free lifestyle to people brings her joy.
Paula is an Air Force military wife with three grown children. She loves meeting new people and becoming like family to them. Relationships are the most important aspect of her life. Paula is an avid cook and baker and loves sharing her treats with everyone. She and her husband love to travel and explore as often as they can.
Karen is a trusted, caring person who’s been working in the retirement and senior living industry for 14 years. She’s passionate about helping and guiding prospective residents and their families as they navigate the benefits of a Life Plan Community. When she’s not at work, Karen spends quiet time connecting with nature. You may find her tending the garden, enjoying mountain vistas, or walking barefoot on the beach. These peaceful moments impart a sense of calm, which she’s able to bring to her role helping older adults search for their best living option.
Joe is the newest addition to the sales team, bringing a fresh approach to the move-in process for the community. As marketing coordinator, Joe is responsible for guiding our new residents through the move-in process from start to finish. Maintaining a strong relationship with our renovation team and outside vendors is the key. Joe wants new residents to have the best experience possible, and he takes personal responsibility for each move, offering the support of our popular Move Ahead Program to help alleviate as much moving-related stress as possible for all concerned. Joe holds a bachelor’s degree in business marketing and communications from the University of North Carolina. When he’s not at Monroe Village, you can find Joe spending quality time with his family and friends creating new memories and finding new adventures to explore.